https:\/\/x.com\/NCAGhana\/status\/2023140825668981148?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E2023140825668981148%7Ctwgr%5E5a3d485e510f46eb357fc1c2865acea8313e5c93%7Ctwcon%5Es1_c10&ref_url=https%3A%2F%2Fwww.myjoyonline.com%2Fno-more-excuses-nca-rolls-out-stricter-mobile-service-standards%2F<\/a><\/p>\nUnder the new voice service standards, the maximum allowable call drop rate has been reduced from \u201c\u22643% to less than 1%,\u201d a change the regulator says is aimed at improving call stability.<\/p>\n
The NCA has also introduced a new mandatory Call Connection Success Rate threshold, requiring \u201cmore than 95% of attempted calls\u201d to successfully connect in \u201cover 90% of operational cells within any MMDA.\u201d<\/p>\n
In addition, the regulator has established a minimum Voice Quality standard for 2G services, setting a Mean Opinion Score (MOS) of \u201cgreater than 3.0\u201d to improve perceived call quality.<\/p>\n
For data services, the NCA said the revised KPI for 3G data download speed now requires an average throughput \u201cexceeding 1 Mbps,\u201d replacing the previous session-based threshold of \u201c256 kbps.\u201d<\/p>\n
Messaging services have also been tightened, with operators now required to achieve a minimum SMS\/MMS delivery success rate of \u201c98%,\u201d while delivery time \u201cmust not exceed five (5) seconds.\u201d<\/p>\n
Beyond service quality, the NCA said the amended framework introduces expanded coverage obligations, requiring MNOs to extend network coverage to \u201call constituent towns within every MMDA.\u201d<\/p>\n
The statement noted that operators were previously encouraged, but not required, to extend coverage beyond district capitals. Under the new rules, the requirement is now enforceable as a licence condition.<\/p>\n
The NCA said it will intensify monitoring through field measurements and performance assessments, warning that operators who fail to meet the approved thresholds will face regulatory sanctions in line with their licence conditions and applicable laws.<\/p>\n
Consumers experiencing persistent poor mobile service quality were encouraged to lodge complaints via the NCA\u2019s toll-free line, email, social media, or by visiting any NCA office nationwide.<\/p>\n
<\/p>\n
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The National Communications Authority (NCA) has introduced stricter, enforceable performance standards for mobile telecommunications services. The regulator is tightening rules on call quality, internet speed, and messaging delivery across all Metropolitan, Municipal, and District Assemblies (MMDAs). In a statement dated Sunday, February 15, 2026, the regulator said it has amended the Quality of Service (QoS) […]<\/p>\n","protected":false},"author":123457,"featured_media":15718,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[41],"tags":[4969],"class_list":["post-15717","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-news","tag-national-communications-authority-nca"],"_links":{"self":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/15717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/users\/123457"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15717"}],"version-history":[{"count":2,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/15717\/revisions"}],"predecessor-version":[{"id":15720,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/15717\/revisions\/15720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/media\/15718"}],"wp:attachment":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}