Ghana\u2019s telecom operators must now keep call drop rates below 1% to ensure at least 95% call connection success, and deliver average 3G download speeds above 1 megabit per second( Mbps) \u2013 under sweeping new quality rules that take immediate effect.<\/p>\n
The directives, announced by the National Communications Authority (NCA) on February 15, 2026, significantly tighten long-standing Quality of Service (QoS) Key Performance Indicators (KPIs) for mobile network operators (MNOs), replacing standards that have been in place since 2004.<\/p>\n
Under the revised framework, the maximum allowable Call Drop Rate (CDR) has been slashed from \u22643 percent to less than 1%, a move aimed at drastically improving call stability nationwide.<\/p>\n
In addition, telcos must now achieve a Call Connection Success Rate (CCSR) of more than 95%, with successful connections required in over 90% of operational cells within any Metropolitan, Municipal and District Assembly (MMDA).<\/p>\n
For voice quality, the regulator has introduced a minimum average Mean Opinion Score (MOS) of greater than 3.0 for 2G services \u2014 setting a measurable benchmark for call clarity.<\/p>\n
On the data front, the changes are even more pronounced. The revised KPI mandates an average 3G data throughput exceeding 1Mbps, replacing the previous session-based threshold of 256kbps \u2014 effectively quadrupling the minimum performance expectation.<\/p>\n
Messaging services are also under tighter scrutiny. Operators must now guarantee a minimum 98 percent SMS\/MMS delivery success rate, while delivery time must not exceed five seconds.<\/p>\n
Beyond performance metrics, the NCA has introduced expanded coverage obligations. Mobile operators are now mandatorily required to extend network coverage to all constituent towns within every MMDA.<\/p>\n
Previously, operators were encouraged, but not compelled, to expand beyond district capitals. The new requirement is enforceable under licence conditions.<\/p>\n
The regulator says it will intensify monitoring through field measurements and performance assessments.<\/p>\n
Operators that fail to meet the new thresholds risk regulatory sanctions in accordance with their licence conditions and applicable laws.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ghana\u2019s telecom operators must now keep call drop rates below 1% to ensure at least 95% call connection success, and deliver average 3G download speeds above 1 megabit per second( Mbps) \u2013 under sweeping new quality rules that take immediate effect. The directives, announced by the National Communications Authority (NCA) on February 15, 2026, significantly […]<\/p>\n","protected":false},"author":123457,"featured_media":15752,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[41,4742,4302],"tags":[4978,3759,3624],"class_list":["post-15751","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-news","category-media","category-technology","tag-call-drop-rates","tag-ghana-news","tag-national-communications-authority"],"_links":{"self":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/15751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/users\/123457"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15751"}],"version-history":[{"count":1,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/15751\/revisions"}],"predecessor-version":[{"id":15753,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/15751\/revisions\/15753"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=\/wp\/v2\/media\/15752"}],"wp:attachment":[{"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fishfmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}