The Public Utilities Regulatory Commission has convened an emergency meeting with the Electricity Company of Ghana (ECG) over widespread media reports and public complaints about the rapid depletion of prepaid electricity units following the recent tariff adjustment under the Multi-Year Tariff Order (MYTO).
In a letter dated February 25, 2026, the Commission said it had taken note of allegations that consumers’ prepaid units were running out faster than expected after the implementation of the revised tariffs.
“Given the regulatory, technical and consumer protection implications, and the potential impact on public confidence in the metering and vending systems, the Commission is convening an emergency meeting,” the letter stated.
The meeting is scheduled for Thursday, February 26, 2026, at 12:00 noon at the PURC GNAT Office in Accra.
According to the Commission, the agenda will include a “comprehensive technical briefing on the implementation of the revised tariff within the prepaid vending and metering architecture,” as well as a report on the review of system parameters, configuration, or conversion logic changes undertaken in connection with the MYTO adjustment.
The ECG is also expected to present reports on vending data trends, meter update protocols, the scale and nature of consumer complaints, and current resolution measures.
In addition, the Commission has requested a briefing on “immediate technical and communication interventions, where required, to safeguard consumer confidence and regulatory compliance.”
