The Electricity Company of Ghana (ECG) has announced that, effective February 1, 2024, all customer service requests, including applications for separate meters, new services, and additional loads, must be submitted exclusively through the ECG mobile app.
This initiative is part of ECG’s commitment to providing a more efficient and streamlined customer service experience.
The ECG emphasized that the new paperless system will necessitate prospective customers to utilize the ECG Mobile App for submitting service applications.
The process involves following prompts on the app, including uploading all necessary documents for the seamless processing of service requests.
In a public notice, the ECG urged customers to take note that all communication regarding their applications, including updates and responses, will be conveyed through the contact telephone numbers provided during the application process.
As a result, customers were advised to ensure the accuracy of the information provided when applying for services.
This strategic shift to a paperless system reflects ECG’s ongoing efforts to leverage technology for enhanced efficiency, reduce paperwork, and provide a hassle-free experience for its customers.
The move aligns with broader digital transformation agendas across industries, contributing to a more streamlined and user-friendly approach to customer service.