The Chief Executive Officer of MobileMoney Fintech Limited, Shaibu Haruna, has urged customers to report mobile money agents who charge fees for deposits into personal accounts.
He noted that while deposits into mobile wallets are expected to be free, the company continues to receive reports of some agents flouting this directive, raising concerns about compliance within the system.
Speaking on the Citi Breakfast Show on Monday, April 20, Shaibu Haruna acknowledged awareness of the practice and stressed the need for customers to actively report such incidents to enable swift action.
“We are aware of this behaviour, but what we will encourage is that such incidents are reported to us, and we also take action on them. We have several field sales agents who are responsible for handling such incidents,” he explained.
He further assured that the company has systems in place to investigate complaints and sanction offending agents, as part of efforts to maintain trust and discipline within the mobile money ecosystem.
